![]() ![]() Issues not resolved at this level are handled by Tier 2 Support for Application and/or IT support. All reported issues are prioritized based on their business impact and respective SLAs. Our Service Desk / Tier 1 support team acts immediately on reported issues from monitoring alerts from our global operations or customers. We engage all necessary support levels, ensuring that all servers are in optimum level and trouble-free, networks are available and reliable, databases are in a healthy state and applications are always available to our customers. The assigned team of experts act pre-emptively, by creating event tickets from generated alerts, defined by INTRALOT to alert us on issues that might arise regarding: ![]() Our monitoring services are designed to proactively protect and support our operations, before tickets are reported. We offer 24/7/365, world-class, 3-level-tier support services and solutions, meeting the software, hardware and overall operational needs of our global operations and customers. ![]()
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